UX RESEARCH & INSIGHT

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The UX Agency is a research-driven team of senior and highly-talented UX practitioners. Using rigorous and creative customer-centric research techniques, we build a deep understanding of your customers and their relationships with you.

Given our extensive experience we’ve developed several observation-led research techniques to elicit the richest and most valuable insights. We don’t just tell you what we found, we uncover actionable insights that will de-risk your decision-making, help prioritise features and drive strategic product decisions.


Our outputs are actionable and tangible; enabling you to move forward, faster.

KEY RESEARCH TECHNIQUES:

  • Ethnographic Research
  • User Interviews
  • Global User Research
  • Persona Development

  • Diary Studies
  • Card Sorting
  • Lab-Based User Testing


  • Eye Tracking
  • In-Field & Remote User Testing
  • Heuristic Evaluation / Expert Review
  • Task Analysis
  • Accessibility Audits